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Documentation

RouteOpsDocumentation & Training

Complete resources to master RouteOps and maximize your NEMT operation's efficiency. From quick start guides to advanced features.

Get up and running in 24 hours with our comprehensive training materials

Complete User Documentation

Everything you need to know to operate RouteOps efficiently and profitably.

Getting Started Guide

Step-by-step setup and initial configuration

Topics Covered:

  • Account setup and login
  • Vehicle and driver registration
  • Initial system configuration
  • First trip scheduling
Available

Scheduling & Dispatch

Master automated scheduling and dispatch features

Topics Covered:

  • Auto-assign scheduling system
  • Manual trip management
  • Route optimization tools
  • Emergency rescheduling
Available

Driver Mobile App

Training for drivers using the mobile application

Topics Covered:

  • App installation and login
  • Trip acceptance workflow
  • GPS navigation features
  • Trip completion process
Available

Billing & Reporting

Generate reports and manage billing processes

Topics Covered:

  • Automated billing generation
  • State compliance reports
  • Performance analytics
  • Custom report creation
Available

Training Resources

Multiple learning formats to match your team's preferred training style.

Video Training Series

Complete video walkthrough of all RouteOps features

Duration:2.5 hours
Format:Video

Quick Start Checklist

Essential steps to get your operation running in 24 hours

Duration:30 minutes
Format:PDF Guide

Live Training Sessions

Weekly group training sessions with RouteOps experts

Duration:1 hour
Format:Webinar

Need personalized training for your team?

Need Additional Support?

Our support team is ready to help you succeed with RouteOps. Get personalized assistance for your specific NEMT operation needs.

Live Chat Support

Get instant help from our RouteOps experts during business hours

Knowledge Base

Searchable database of solutions to common questions and issues

Included with every RouteOps subscription:

  • • 14-day implementation support
  • • Unlimited training sessions
  • • Email and phone support
  • • Regular system updates
  • • Access to new features